RMUS TechConnect™ Help Center - Technical Support Packages Canada

RMUS provides premier level service.  If you did not purchase your equipment from RMUS, you can still purchase technical support:

 

• System Diagnostics with RMUS Drone Technician
• Troubleshooting systems issues
• By appointment only. Needs to be scheduled in advance.
• May involve video conference or system returns to RMUS

RMUS ensures that all technical issues are handled directly by an RMUS Customer Service Agent and/or Manufacturer Certified Technician, which can be reached via email or phone 7 days a week. Dedicated phone number and tech support email. Includes 1 free year of RMUS UAS Crew Education Portal for 1 user.

RMUS Tech Connect™ Help Center

+ Fleet Management Software powered by Airdata

We partnered with the industry leader in flight data software, Airdata, to provide our customers with a complete solution for UAS fleet management.   Our technicians create and log, a base-line maintenance inspection prior to aircraft leaving our facility. They also enter aircraft and pilots into the Airdata software and calibrate maintenance alerts suggested by the manufacturers

• Dedicated Fleet Management Liaison
• Customized Extended Service Plan for Maintenance and Enterprise Shield
• On-site Training for Pilots, Crew and Management Team

RMUS Technical Expertise

• All technicians are manufacturer certified and have trained on-site with: DJI Enterprise, senseFly, Flyability, Doosan, Parrot, Pix4d and Sarcos
• We have demo equipment in-house to troubleshoot the equipment with you
• 8 -  Level 1 Thermographers on staff
• 10 - Part 107 Remote Pilots on staff
• 1 - TC Advanced Operators Certificate
• Professional UAS operators/consultants in a variety of industries that train and share knowledge with our technicians
• We create training curriculum that is recognized world-wide as the leader in Industrial UAVs